Business (First Line Management) – Level 4

Public courses are held regularly across the country for a minimum of 10 people. Alternatively it can be delivered at your workplace, please place an enquiry.

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This programme if completed under a funding arrangement has a seven month duration before NZQA certification can be awarded

For further information and to see the modules covered in this programme click on the course outline link below:


Course Outline

About this programme

This qualification will provide New Zealand workplaces with people who can manage teams effectively to achieve organisational goals when employed in first line management roles in a bi-and multi-cultural environment.

Career Opportunities

  • First Line Management roles
  • Middle and Plant management roles

Qualification Gained

New Zealand Certificate in Business (First Line Management) (Level 4)

What you will learn

Graduates will be able to: 

Technical knowledge and skills

Manage work flows in an operational context to achieve team objectives.

Assess against agreed criteria and respond appropriately to achieve operational objectives.

People skills

Motivate and involve a team to achieve the team’s objectives and contribute to the entity’s objectives.

Communicate to develop relationships with team members and stakeholders.

Manage relationships within a team to sustain a productive workplace environment.

Promote an inclusive environment to value diversity for positive performance for the entity.

Affective skills

Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team.

Business environment

Adapt leadership styles for effectiveness in different environments.

Comply with internal policies, legislation, and other external requirements for the entity.

Who should attend

It is targeted at those currently working in industry that either currently hold, have recently been appointed or who is looking to progress to positions such as front-line supervision of teams, or future mid-level managers

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