Terms & Conditions

In these Terms and Conditions:

• ‘Service’, ‘Services’ means any service that is provided by Risk Management Group Ltd including but not limited to training courses;
• ‘We’ and ‘Us’ and ‘Our’ means Risk Management Group Ltd and NZTI Ltd;
• ‘You’ and ‘Your’ means a Customer;
• ‘Website’ means the Risk Management Group Ltd website at URL www.riskgroup.co.nz;
• ‘Product’ means any product or Service offered by Risk Management Group Ltd;
• ‘Customer’, ‘Customers’ includes any person buying or registering for a service from Risk Management Group Ltd.

Changes to Terms and Conditions 

We reserve the right to update these Terms and Conditions from time to time and if we do so we will revise the date and revision number of this document.  

Cancellations / Rescheduling 

Cancellation or rescheduling of training courses and booked services must be made in writing to admin@riskgroup.co.nz. Cancellation fees are based on full course costs and will be incurred on the following basis:

• Where you have given notification to Risk Management Group Ltd at least 10 working days’ prior to scheduled training or booking there is no cancellation or reschedule fee.
• Where you have given notification to Risk Management Group Ltd within 4-9 working days’ prior to scheduled training or booking there is a 50% cancellation or reschedule fee.
• Where you have given notification to Risk Management Group Ltd 3 working days or less in advance of scheduled training or booking there is a 100% cancellation/reschedule fee.  

Risk Management Group Ltd will not be liable for any costs incurred by the Customer due to cancellation arising from circumstances beyond our control including but not limited to Trainer illness.

Failure to attend training 

Failure to attend a course will result in a ’No Show’ attendance status. All ‘No Shows’ will be charged the full course cost.

Course/Training Schedule 

The availability of courses and dates published on the Website are subject to change without notice. We reserve the right to cancel or alter the dates of any ‘open’ courses due to insufficient numbers of students. We reserve the right to suspend training where to continue would breach the Health and Safety at Work Act 2015 (“HSWA”), or where continuing might place students at an unacceptable level of risk. We reserve the right to refuse to train any person who is deemed by us to be unfit due to health reasons including but not limited to intoxication or behavioural issues. We reserve the right to refuse to train any company, employee or individual who we reasonably believe may be in competition with Us. Course duration may vary based on number of Learners attending and level of knowledge and/or experience.  

Late learner Arrival 

Within 60 minutes of scheduled start time: Learners may remain on course only at the trainer’s discretion. Over 60 minutes of scheduled start time: Learner may not attend the course. Should it be necessary for the student to return to complete the course at a later date due to late arrival issues, Risk Management Group reserves the right to pass on any associated costs to the learner or their employer.

Company Specific Courses 

If training is held at the Customer’s premises the Customer agrees to provide all facilities including; training room, air-conditioning/heating, bathroom access, power outlets, tables, chairs, whiteboard, projector screen/white wall, and tea/coffee facilities. Facilities for specific courses are as specified in the confirmation email and are according to the course requirements.

Safety Gear and Personal Protective Equipment (“PPE”) 

In accordance with the HSWA, all students are required to comply with any instruction, policy or procedure issued by Risk Management Group  in relation to the use of PPE. This includes, but is not limited to, the wearing of hard hats and safety footwear. Failure to comply may result in a student being removed from the course in the interest of safety. Should it be necessary for the student to return to complete the course at a later date, Risk Management Group reserves the right to pass on any associated costs to the learner or their employer.

Entry Standards 

All learners must have a level of written and oral English equivalent to NCEA level 1 (year 11) or IELTS 5.5 or higher, to be eligible to enrol on our courses. The person responsible for making bookings or authorising attendance at the course must agree to these Terms and Conditions prior to acceptance of their learners(s) onto the course. Where a learner does not meet our English language requirement a reader/writer must be supplied by the learner or the person responsible for authorising the learner’s attendance. The reader/writer cannot be another learner attending the same course.

Special Requirements 

Risk Management Group Ltd must be advised if the learner has any special requirements including but not limited to health, literacy and cultural requirements.

Payment Terms 

‘On Account’- The Customer agrees to make full payment for Services in accordance with approved payment terms. ‘On Pre-payment’- The Customer agrees to make full payment for services at the time of booking. Risk Management Group Ltd reserves the right to charge the customer interest of 5% per month on all overdue amounts. The Customer agrees to pay Risk Management Group  all agency collection fees associated with the collection of an unpaid debt.

Prices and Additional Fees

The prices published on the Website are subject to change without notice unless you have an agreement with us stating otherwise.  The Customer agrees to pay any additional costs incurred by Risk Management Group Ltd, such as travel and accommodation when local resource is unavailable. These charges will be charged at cost to the Customer and will be advised during the booking process.

Learner Progress / Requirement for Completion

 Learning objectives are detailed at the beginning of each training module and assessment is conducted throughout the course. A practical assessment may also be conducted in some programmes. Learners will be required to achieve the required level of competency in all areas of the assessment to be awarded the unit standard(s) and credits. Assessment is conducted in compliance with competency based assessment according to NZQA criteria.

Competency 

 It is Risk Management Group Ltd.’s intention to mark a course student as Competent “C” or Not Yet Competent “NYC” upon completion of the course. A Student who is marked as NYC cannot have the unit standard accredited to them and will not receive any certification. The Customer will be advised if a Learner is marked NYC with an explanation given. A plan will be developed with the Customer to ensure that the Learner has all opportunities available to achieve competency status on a case by case basis.

Pre-Course / Post-Course Requirements 

The Customer accepts full responsibility for failure to abide by any pre-course or post-course requirements. This includes, but is not limited to, completing and returning course paperwork, evidence of competency, attestation/verification forms.

Attestation Forms 

Where an Attestation Form is required, the learner will have a timeframe given from the date of the course to complete and return the form to Risk Management Group Ltd. Failure to return a completed Attestation Form before due date may prevent the unit standard being processed as competent.

Funded Courses 

Risk Management Group Ltd accepts no responsibility for the withdrawal of any funding or subsidies. In the event that funding or subsidies are withdrawn, or the Customer is found not to be eligible for the funding or subsidy, Risk Management Group Ltd will invoice the Customer the full course cost and the Customer remains liable for that amount.

Communication 

You may occasionally receive e-newsletters and promotional emails from Risk Management Group Ltd once the booking form has been returned. You can unsubscribe by following a link in any of the emails you receive. Risk Management Group Ltd will not pass your email on to any 3rd party unless required to do so by law.